read my letter to the garage, see what you think.

to say im fucked off after the windscreen debacle is an understatement.

bet i end up having to foot the bill

car: fiesta st, 43097 miles, 4000 miles by me.




on purchase: oil half way down dipstick, quickclear screen not working.


problem: 1.5 litres+ oil consumption in 4000 miles.


what my ££££ warranty doesnt cover:



my spark plugs last week after checking them to see engine condition, so much for that service before purchase, looking pretty old to me, got some NGK ones in now:





Cylinder nearest battery oil fouled

tomorrow its going in for diagnostics, K&N removed, factory airbox back in. i can only wonder how much this will cost me I can see them dodging the warranty for the issues explained in the letter:



Dear Sir/Madam,

I am bringing my car KM55 OHA in for diagnostics.

I ask if you could read through this letter before proceeding. I would be grateful.

I noticed the car was using more oil than I anticipated, approximately 1.5 litres in around 4000 miles.
I am familiar with basic car maintenance and thus can check an oil level appropriately.
There is no apparent “mayo” build up around the engine, the coolant is clean and the car doesn’t overheat. The exhaust to my knowledge does not puff excessive (if any) smoke, the car runs fine, odd lazy start in keeping with pre ’06 ST’s but otherwise fine.

I thought I would check the condition of the spark plugs. The car was serviced by Evans Halshaw prior to my purchase though I have no record or service stamp to prove this.
The spark plugs look like the same ones that Ford put in when the car was made, hey ho, no big deal, I’ve some new NGK premium ones in.
However the spark plug closest to the battery is oil fouled, the thread is wet. No apparent oil is dripping down as far as I can see.
The new plug is also fouling straight away, So I guess it’s a valve seal or piston ring?

This leads me to this:

I collected the car on the 28th of August 2009 so I have missed my 3 months free guarantee by a week or so which I am annoyed at.
However I took out an extended warranty covering me for 24 months. I do have some issues with this.

Apart from near nothing be covered by the said agreement (not your issue I know) It remains cryptic to me:

Exclusions:

“Cracks and failures to valves and cylinder heads as a result of carbon build up”

So does that include rings and seals? Who determines carbon build up to be the cause of fault?

“faulty manufacture”

Again who decides on this?

Finally:

“Car must be standard factory spec”

My car wasn’t standard when bought from the garage; Windows were already aftermarket tinted etc. Engine/drive train is standard.

Please could you run diagnostics as required, I understand the warranty doesn’t cover this but if you need to undertake a lot of work in stripping the engine please phone me before doing so, quoting, if required the cost as its Christmas and I’m budgeting.

07891

01691


Hopefully my issue should be covered by the extended the guarantee. To say that I am disappointed after such short ownership would be true.

Yours sincerely









place bets now! tw@ts.

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snap, crackle, pop, crazy crazy world
www.Scartgamer.com

gap insurance the bugger

have you reported this to your local trading standards office?

sounds like you have been tucked up with a shonker and they are not bothered because nothing is covered by warranty.

Jam.

meh,

fraud reckon they have taken the engine apart and looked in the cylinder which is "fine with no oil"

fair enough.

it doesnt smoke but that doesnt explain my oil loss.

i was told that my oil consumption is around normal for my engine.

couldnt explain my oily plug though apparently the "mastet tec" looked at it, whats it take to be a master tec, anyone know?

to be fair they didnt charge me which they could have done but i aint happy.

they topped the oil up to max and have booked it in for 1 months time.

i await the outcome.

_________________

snap, crackle, pop, crazy crazy world
www.Scartgamer.com

At least they are actually doing something about it mate

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they wont have to strip it to see things like that. microbore camera gear is an awesome tool if they have it. and it saves alot of time and money.

depends some dealer standards are higher than others. i know the MAN scheme was 10 years. or a min of 5 from the end of your improvers bit..the 2 years after being a spotty lippy apprentice (which is 3 years) that you find out if you have the skills to pay the bills as it were, or your better suited to a nice warm office where you cant crap yourself lifting a brake disc up.... all being well they should have some idea what they are on about.

What a bunch of c*nts.

I've said it before and I'll say it again, that warranty is the most useless piece of rubbish that's been written on paper, that I've ever seen!

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Rest in peace Ben "Jam" Elvin. Gone but never forgotten.

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thats why i turned down any extended warranty i was offered